Cancellations & Refunds

Operated by Axo Technologies. Last updated: 10 September 2026

Axo Business Intelligence is a marketplace: every order or booking is a contract between you and the seller or professional you chose. This page explains how cancellations and refunds work across the platform.

Cancelling an order

• You can cancel a product order from My Orders any time before the seller ships it. Prepaid amounts for orders cancelled before shipping are refunded in full.
• Once an order is shipped, cancellation and returns follow the seller's own return policy, linked in the footer of their storefront. Sellers on Axo Business Intelligence publish a return policy as part of listing.
• If an online payment does not complete, the order cancels automatically and no money is captured; any amount debited by your bank is auto-reversed by the payment network, typically within 5-7 business days.

Cancelling a booking

Service and appointment bookings can be cancelled from My Bookings before the provider accepts or before the scheduled slot, per the provider's stated policy. Expert visits booked through the Axo Business Intelligence app can be cancelled before the professional starts travelling.

How refunds are paid

• Refunds go back to the original payment method via Razorpay. Banks typically credit them within 5-7 business days of initiation.
• Cash-on-delivery orders that were not delivered involve no refund - you simply do not pay.
• Where a seller offers a replacement or store credit instead, that choice is always yours to accept or decline in favour of a refund per their policy.

Disputes

If a seller does not honour their stated policy, raise a dispute from the order page or write to us; we assist in good faith and can withhold marketplace privileges from sellers who do not resolve legitimate complaints.

To raise a formal grievance, use the grievance desk: you receive a reference number at once, an acknowledgement within 48 hours and a resolution within one month. You may also contact the National Consumer Helpline on 1915 (toll-free) or at consumerhelpline.gov.in at any time.

Contact

Axo Technologies - hello@axobi.in